FREQUENTLY ASKED QUESTIONS
The Answers You Need
DO YOU SELL GIFT CARDS?
YES, we sell online Gift Cards - You can't go wrong with a gift card. Choose an amount and write a personalised message to make this gift your own. Better yet, our Gift cards never expire! Check out how easy it is HERE. (Note: Gifts Cards cannot be purchased when using any buy now pay later option.. ie. ZIP or Afterpay.
WHAT IS YOUR RETURN POLICY?
We accept clothing returns - Simply return the items in their original packaging and labels in tact. Clothing returned not in original state (i.e with Make up stains etc) will not be refunded.
We do not accept returns on Accessories (Headbands & Earrings) unless faulty.
SHIPPING & HANDLING
All Orders EXPRESS POST (AUSTRALIA POST) (1-2 business days)
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Please Note: These times are estimates only. From time to time, the Australia Post network experiences delays and so this may push out your delivery. We do not accept any responsibility for delays by Australia Post, once your order has been dispatched.
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We dispatch orders twice daily. Once at 11am and again in the afternoon.
Once an order is dispatched, your order is the responsibility of the each carriers network. We do not accept any responsibility for delays due to the carrier's network.
WHAT ARE THE PAYMENT OPTIONS?
We accept all Online Payments - if you would like to make a direct payment - we also have options available -send us an email info@prettyproject.com.au